Independent report

An inspection of the policies and practices of the Home Office鈥檚 Borders, Immigration and Citizenship Systems relating to charging and fees

The Chief Inspector's report on the Home Office鈥檚 mechanisms for charging for services.

Documents

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Details

The inspection examined:

  • the rationale and authority for particular charges (鈥渇ees鈥)
  • the amounts charged (鈥渇ees levels鈥)
  • whether the functions were being provided efficiently and effectively, including meeting agreed service standards where they existed
  • the means of redress where individuals were dissatisfied with the service they had received
  • the relationship between standard and premium rate charged-for functions (and free to use ones where these existed), including how they were resourced and managed.

Updates to this page

Published 4 April 2019

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